Our policy lasts 7 days once the product is delivered. If 7 days have gone by since your purchase was delivered, unfortunately, we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Non-returnable items:* Items that do not have a sealed packing by the manufacturer.* Some electrical, Hardscaping items like rocks, pebbles, and stones To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted: (if applicable)* Product with obvious signs of use* Electrical equipment that has been opened.* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.* Any item that is returned more than 7 days after delivery Refund Policy We will try our best to create suitable design concepts for our clients. In case any client is not completely satisfied with our products we can provide a refund. If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase, and in case of payment gateway name payments refund will be made to the same account. This may take 7-10 working days Late or missing refunds (if applicable)If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Filial Aquatics, 322/2 Kumaran St, Ponmeni, Madurai-625010 Shipping to return your product, you should mail us at: firstname.lastname@example.org We shall arrange for reverse pick-up from the address item was delivered based on your order. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.